Refund and Exchange
It is our endeavour to provide you with the best customer service possible hence we permit returns and exchanges within 14 business days of receiving the package but only In case of the following reasons. No other requests will be entertained aside from those mentioned below.
- Size mismatch
- Wrong product received
- Damaged product received
You need to inform us within 48 hours of receiving the package on email@example.com, else the goods will be considered sold and no further requests will be entertained. In case of above exchanges, the money will be issued to you in the form of a voucher code with a validity of 1 month.
We do not permit any returns or exchanges for international orders. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at firstname.lastname@example.org within 48 hours of receiving the order. Refunds on international orders include duties, taxes and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.
Return or Exchange Procedure
You need to inform us by email within 2 business days of receiving the parcel on or call us on email@example.com. If we are not informed within 2 business days regarding a return, the merchandise is considered sold for good. Please await a mail confirmation from our end for initiating the return. Please seal the package properly and courier it to us at: 12A, Lord Sinha Road, Suite 301, Annapurna, Kolkata - 700071. Please email us to inform us that you are sending the package back to us, with your order number as the subject line and tracking details in the body of the email. Once we receive the products it will take is 48 working hours for us to do a quality check and then we will call you or email you for an exchange.
If you need to change or cancel your order, please contact us within 24 hours of placing the order at firstname.lastname@example.org from Monday to Friday between 10 AM- 6 PM. Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel.